Airline Account Customer Support Specialist (GDS Experience Preferred) - Remote in Bali

Join Foundever, a global leader in customer experience solutions, as an Airline Account Customer Support Specialist and become the voice of excellence for one of our prestigious airline clients. This is a remote opportunity based in Bali, perfect for professionals who thrive in a dynamic and fast-paced environment. As a part of our dedicated customer support team, you will be the first point of contact for our airline clients, ensuring their needs are met with the highest level of service and efficiency.

In this role, you will leverage your expertise in Global Distribution Systems (GDS) such as Sabre, Amadeus, or Travelport to manage and resolve complex travel-related inquiries. Your daily tasks will involve coordinating with various stakeholders, including clients, travel agents, and internal teams, to deliver seamless and personalized customer experiences. Foundever is committed to fostering a culture of innovation and continuous learning, providing you with the tools and resources to grow both personally and professionally.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support to airline clients, ensuring their inquiries and issues are resolved promptly and accurately.
• Utilize GDS systems (Sabre, Amadeus, Travelport) to manage and process travel bookings, changes, and cancellations.
• Coordinate with internal teams and external partners to ensure seamless travel experiences for clients.
• Monitor and analyze customer support metrics to identify areas for improvement and implement best practices.
• Stay updated with industry trends and regulatory changes to maintain high standards of service.
• Train and mentor junior team members to ensure consistent service quality.
• Collaborate with the sales and marketing teams to enhance client satisfaction and loyalty.
• Participate in continuous learning and development programs to stay ahead in the customer experience field.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Tourism, or a related field.
• Minimum 3 years of experience in customer support, preferably in the travel or airline industry.
• Proven experience with GDS systems (Sabre, Amadeus, Travelport) is a plus.
• Excellent communication and interpersonal skills to handle a high volume of inquiries.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM tools such as Salesforce or HubSpot.
• Ability to work independently and as part of a team in a remote setting.
• Proficiency in English, both written and spoken.

🛠️ Keahlian

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