Customer Service Representative (Jakarta Barat) - Join Shape Up and Elevate Your Career in Finance!

Are you passionate about delivering exceptional customer service and eager to grow in the dynamic world of financial services? Shape Up is seeking a Customer Service Representative based in Jakarta Barat to join our team and become a key player in our customer support operations. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring they have a seamless experience with our financial products and services.

Shape Up is a leading financial services company dedicated to helping individuals and businesses achieve their financial goals. With a strong commitment to customer satisfaction, we provide innovative solutions tailored to meet the diverse needs of our clients. As a Customer Service Representative, you will play a crucial role in maintaining our reputation for excellence and driving customer loyalty.

Every day, you will interact with clients through various channels, including phone, email, and live chat. You will leverage our customer relationship management (CRM) system to track and manage customer interactions, ensuring timely and effective responses. This role offers a unique opportunity to develop your skills in customer service, financial products, and client relations, while contributing to the overall success of Shape Up.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy, ensuring a positive customer experience.
• Resolve customer issues efficiently and effectively, utilizing our CRM system and internal resources.
• Provide accurate and timely information about our financial products and services to clients.
• Document all customer interactions and follow up to ensure issues are resolved to the client's satisfaction.
• Collaborate with cross-functional teams to address complex customer concerns and provide solutions.
• Monitor customer satisfaction metrics and contribute to continuous improvement initiatives.
• Stay updated on industry trends and best practices in customer service and financial services.
• Adhere to company policies and procedures, maintaining confidentiality and data security.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service, preferably in the financial services industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and resolve conflicts.
• Strong problem-solving and analytical skills to handle customer issues effectively.
• Proficiency in using CRM systems, such as Salesforce or HubSpot.
• Familiarity with financial products and services, including loans, savings, and investments.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong attention to detail and organizational skills to manage multiple tasks effectively.

🛠️ Keahlian

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