Customer Support Executive (Fresh Graduates Welcome) - OneWorks
Are you a fresh graduate eager to kickstart your career in a dynamic and rewarding environment? OneWorks is seeking passionate Customer Support Executives to join our growing team in Bali! This is your chance to develop essential skills, enjoy company culture, and contribute to a leading company in the digital workspace industry.
As a Customer Support Executive at OneWorks, you will be the first point of contact for our clients, providing them with exceptional support and ensuring their satisfaction. You will handle inquiries, resolve issues, and offer solutions using our in-house support system and other relevant tools. This role offers a unique opportunity to work in a vibrant city like Canggu, Bali, while gaining valuable experience and professional growth.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and complaints via email, phone, and live chat.
- Resolve technical and billing issues using our support system and other relevant tools.
- Provide excellent customer service and ensure client satisfaction.
- Document customer interactions and maintain accurate records.
- Collaborate with the sales and marketing teams to understand client needs and improve our services.
- Participate in team meetings and contribute to the development of support processes.
- Stay updated with industry trends and best practices in customer support.
- Assist in training new team members and maintaining a positive work environment.
🎓 Kualifikasi & Syarat
- Bachelor's degree in any field.
- Minimum 1 year of experience in customer service or a related field (fresh graduates welcome).
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Familiarity with customer relationship management (CRM) systems and other relevant software.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in English (both written and spoken).
- Ability to learn and adapt quickly to new technologies and processes.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang