Customer Service Executive - Container Shipping Operations

Join Pengiklan Anonim, a leading player in the logistics and container shipping industry, as our next Customer Service Executive in Medan Kota, Sumatera Utara. In this pivotal role, you will be the backbone of our end-to-end container shipping operations, ensuring seamless communication and exceptional service for our clients. With a focus on efficiency and customer satisfaction, we are looking for a proactive and detail-oriented professional to join our dynamic team.

As a Customer Service Executive, you will handle a wide range of customer inquiries, from booking and scheduling to resolving complaints and providing post-shipment support. You will work closely with our operational teams to ensure that all customer needs are met, leveraging your strong communication skills and technical knowledge of container shipping processes. This is an opportunity to grow within a reputable company that values its employees and invests in their development.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries related to container shipping operations, ensuring timely and accurate information is provided.
• Coordinate with operational teams to resolve customer issues and ensure smooth shipping processes.
• Maintain and update customer records using our in-house CRM system.
• Provide exceptional customer service, adhering to company policies and procedures.
• Assist in the preparation of shipping documents and ensure compliance with international regulations.
• Collaborate with the sales team to understand customer needs and offer appropriate solutions.
• Monitor customer satisfaction and provide feedback to improve service quality.
• Stay updated with industry trends and best practices in container shipping.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum 2 years of experience in customer service, preferably in the logistics or shipping industry.
• Strong knowledge of container shipping operations and related regulations.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Proficiency in using Microsoft Office Suite, including Excel and Outlook.
• Ability to work under pressure and meet tight deadlines.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Willingness to travel for business purposes.

🛠️ Keahlian

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